1. We respect your privacy
Thorntons Business Advisors respects your right to privacy and this policy sets out how we collect and treat your personal information.
We understand that you value your privacy and wish to have your personal information kept secure. As an accounting firm, Thorntons Business Advisors collect and hold a large range of highly sensitive personal and commercial information. For these reasons, we place a high priority on the security of information held by our firm. We have developed this policy to inform you how we manage your personal information to maintain its integrity and security.
"Personal information" is information we hold which is identifiable as being about you.
2. What personal information we collect
We aim to collect only personal information that is relevant and necessary to providing the service you have requested from us.
In general you can assume that we collect and hold the following information:
• E-mail address:
• Web-site address:
• Telephone and fax number:
• Tax file number:
• Bank Account Details:
• Date of birth:
Naturally we collect and hold a broad range of personal information gathered during the course of providing our services. However as stated above, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to advise on the specific matters you have requested us to address.
3. How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
Generally we will collect personal information directly from you. Sometimes it may be necessary for us to collect your personal information from a third party, or from a publicly available source. We will only collect personal information in that way where you have consented, you would reasonably expect us to collect personal information in that way, or if it is necessary for a specific purpose in the performance of our services.
4. Use of your personal information
We primarily collect information to allow us to provide the services you have requested.
We may also use the information
• to send newsletters concerning various matters that we believe would be of interest to you;
• to invite you to seminars or events that we conduct or host;
• to inform you of developments at Thorntons and other services that we can provide; and
• to assist us manage our practice.
We will not sell, rent or trade any of your personal information to any person.
Otherwise, we will not disclose information about you unless the disclosure:
• is required by law;
• is authorised by law; or
• you have consented to our disclosing the information about you.
Information may be disclosed to the following third parties:
• Australian Taxation Office, Centrelink, your bank;
• our solicitors
The following third parties may have access to personal information at times:
• IT technicians may have access when providing on-site support [although it is our practice for them to work under supervision];
• potential Purchasers of our Practice
• CPA Australia's quality review auditor
5. Disclosure of your personal information overseas
We will not disclose your personal information to recipients outside of Australia.
6. Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
7. Access to your personal information
You can access and update your personal information by contacting us on firstname.lastname@example.org. We may charge a reasonable administration fee for this access.
8. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.